Promotion to Client Lead, responsible for a $16 million portfolio across four programs, ensuring program growth and success while overseeing budgets for resourcing & profit, providing strategic leadership to forecast risks & program goals, and foster effective collaboration across functional teams.

• Spearheading the growth and management of a $3 million design program for a healthcare client since 2021, leading a 20+ global design team (UXR, UXD, DS) across two key client projects.
• Simultaneously oversee two critical Kin + Carta accounts with board-level reporting, achieving 60%+ growth YoY since 2021.
• Collaborate with executive stakeholders to define and achieve quarterly, yearly, and future OKRs, leveraging data-driven insights for strategic decision-making.
• Provide program direction across functional groups (marketing, design, product, engineering, data, QA) including product vision, team composition, scope of work, ways of working, roles & responsibilities, feature requirements, and change requests when needed.
• Collaborate with operations, finance, and client success teams for budgeting, team composition, hiring and onboarding, employee satisfaction, and program culture.
• Directly responsible for establishing individual project work requirements and creating SOW's, collaborating with product & technical leads to define scope of work and timelines while negotiating with internal & external legal and procurement teams on terms, rates, and redlines.

Guided four cross-functional delivery teams through the end-to-end delivery, ensuring efficient completion of tasks and timely release. Defined scope & prioritized upcoming features, implemented team processes to enhance output & efficiency, and worked closely with clients to articulate and refine the product vision.

• Successfully implemented outcome-based delivery approaches, defined clear acceptance criteria for each project to measure success and validate deliverables.
• Developed comprehensive project schedules and roadmaps and efficiently organized tasks and milestones to optimize project timelines and resource allocation.
• Responsible for reporting resourcing costs, budget forecasts, and communicating client expectations to program leadership.
• Collaborated closely with practice leaders and directors on strategic staffing decisions, leveraging functional knowledge and experience to align team skill sets with project requirements.
• Demonstrated effective communication and collaboration skills, translating customer requirements between teams and mediating conflicts to foster a highly collaborative work environment.
• Conducted 1:1 sessions, sprint planning, pre-mortems, retrospectives, and developed product roadmaps, schedules, milestones, and quality control plans.
• Implemented delivery methods for development of products, coordinating daily/weekly scrums, design sprints, & task management.

Promoted to Director for the Performance Systems Division, introducing team leadership and structuring domain pillars to foster the division growth while managing FLIR, CGI, Incadence, Capstone and U.S. Government customers to field six products over 18 months.

• Conducted analysis and mapping of customer and user requirements, guiding design and development initiatives to deliver user-centric solutions.
• Increased usability and decreased training exercise development time from weeks to hours with the “TIMS” product redesign.
• Championed development of a SaaS contract writing application, bringing an MVP to scale for Training and Doctrine Command (TRADOC) Resource Management (G-8).
• Led redesign efforts to increase functionality and capabilities of the “ION” application, significantly improving user satisfaction and product value.
• Achieved excellence ratings from TRADOC G-27 leadership on the development and deployment of all products while also increasing revenue by 30%.
• Established clear success metrics and capture methods for our products, enabling evaluation and measurement of their performance post-launch, including KPIs and goals relevant to client’s needs.

Responsible for the creative vision, design, and strategy of 20+ projects over 5 years, aligning the company-wide strategy and organizational structure.

• Implemented organization-wide change through design transformation while creating, growing, and overseeing interactive & experience design teams.
• Cultivated a cross-disciplinary team, scaling from 3 employees to 25 over 6 years; establishing career development planning, fostering team collaboration, and promoting employee research opportunities.
• Advised the Division Director to help grow company capabilities and customers to increase revenue (+135%) from 2013-2019.
• Catalyst for refresh of company brand and directed company marketing and social media efforts.
• Aligned corporate strategy across the company and expanded capabilities into serious gaming, mobile gaming, VR/AR, software
• Supervised design team and translated designs and technical requirements to engineers. Implemented design standards and adopted atomic design methodology across the division.

Pioneered product design, user experience, and marketing for multiple experiential learning applications. Designed a diverse range of media including 3D models, 3D lightrooms, wireframes, user interfaces, vector graphics, motion media, online ads, posters, and full-page pubs.

Executed the creative vision and design systems for multiple projects while maintaining the condensed production schedule and keeping designs in scope. Created standards for the design and interactive elements of each project, including 3D models and animations, user experience, design systems, and animations.

Served in multiple roles as needed including technical artist, interactive developer, graphic designer, and animator. Enhanced development capability implementing scripting events, product design, high fidelity lighting and rendering techniques, and procedural texturing.

Designed and implemented several interactive e-learning applications, recieving a National Guard Award of Excellence Medal for development of Avenger training program. Served in an integral role developing 3D models, animation rigs, digital lightrooms, flash interactivity, motion media and videography, photography and graphic design. Participated in the company demo and booth for ITSEC 2008 to showcase the AVENGER project.